Sumo
Sumo
The #1 FREE email capture tool
We've noticed lots of people struggle to collect emails because the tools just aren't available or are too expensive. So we thought, why not make our tools available for you?
You can help to improve the product 👇
Questions
  • Q1: What are your first impressions?
    ARMiedema ARMiedema

    There is a lot I really like about sumo.com and also some things I don't care for too much. The homepage is one of my favorite pages I've come across - there is no scroll, just a heroic banner with a quick way to get started and some fun "BS marketing speak" that's not really even all that much of BS. 😂

  • Q2: What are the first actions you take?
    ARMiedema ARMiedema

    Since the marketing BS was effective and it's obvious at what ball park I'd be getting a free ticket to, I just signed up. I was surprised at the functionality and options that were available once my account was quickly created and I was playing around with the tools.

  • Q3: What was your journey navigating the site like? Does the flow make sense?
    ARMiedema ARMiedema
    • The journey of just signing up and using the tool is brilliant; not a lot of friction - that was the best part
    • Going back afterwards, the rest of the front-end website can get distracting and annoyance pop-up (literally with new tabs...)
    • The about > showcase area has cool examples, which is super helpful. However, the text size on the page is super small compared to other pages
    • About > help and careers pages open new tabs, which I recommend to avoid; though, it makes some sense in this case as they are going to other domains
    • All of the links under plugins open new tabs, which aggregates the annoyance of new tabs flashing, having to go back a tab, click another link and another tab opens... 😞
    • The subscribe button on the blog page was underwhelming, for the design effort that seemed to went into it, the user experience falls a bit flat
  • Q4: What do you believe a reasonable price is and what do you believe a high price is?
    ARMiedema ARMiedema

    The free version and the paid version pricing seem fair to me.

  • Q5: Do you find the product desirable?
    ARMiedema ARMiedema

    Of course! Collecting emails is vastly important; and Sumo provides many different methods, that are well designed and implemented, to test to see which method works best for your email collection. There is also a ton of integrations with email services, and double-opt in options to satisfy more stringent email marketing laws.

  • Q6: What would you change about the website?
    ARMiedema ARMiedema

    Only open a new tab if you really have to. It might be OK if a user knows exactly what they are looking for; but is a jarring experience for visitors browsing the website.