What are your first impressions?
Awesome! An email cleaner-upper. The homepage does a pretty good job at taking you through some of the key things you wonder about when using this type of app. Is it safe? There is a lot of personal info in emails; giving access to read and delete emails is a scary ask. Of course, information provided directly from the source app may not provide the greatest sense of security as there isn't a trust factor yet established. However, users can always look at external reviews, but, Clean Mail does do a good job at highlighting big name media outlets, showing user reviews, and a hefty security and privacy section, all on the main page which work towards alleviating some of the sign-up anxiety.
What are the first actions you take?
I scroll through the website to gain a better sense of the app. I also look at some external reviews to make sure I'm just providing access to something I don't want to give access to. It all seems on the up-and-up so I click the button to try it out and use my email that I use for junk services - if anything needs a cleaning, it's that one!
- Q3: Who do you believe the target audience is?
What do you believe a reasonable price is and what do you believe a high price is?
The pricing seems reasonable as-is. What if I have small biz with more than 10 accounts, is there a plan for that? I really like the 'pay once a month' and 'pay once a year' button labels - I think that might be the first time I've seen those button labeled that way and I really like it.
- Q5: Do you find the product desirable?
What would you change about the website?
The website has some of what I feel to be inconsistencies.
- On the features page, the feature tiles feel unordered in terms of how they occupy space
- The 'Email management' row doesn't have a corresponding image
- The video has some interesting noises on it; I'm not sure if the noises are someone providing there own sounds effects or something else; I expected a voice providing a walkthrough; or maybe just some background music. I'd mute the sound effects.
- I'd consider moving Help to the last position on the main nav and maybe Unsibscriber next to features - I usually expect contact or help to be in the last positions so it felt strange to see a cool feature at the end (though, I suppose it brings more attention to Unsubscriber)
What would you change about the app?
- The web app is pretty nice; straightforward navigation on left rail and main contents on the right
- The Top Senders section I was expecting the order to default by number of emails; I like this section overall as I can see who is spamming me a lot that I don't really know who the heck they are!